Refund policy

Contact us within 14 calendar days of payment. Include the account email, payment date, plan, and reason. We may ask for information needed to verify the transaction and protect the account.

A full refund is generally available when the charge is duplicated or unauthorized, when you cancel before materially using the paid workspace or receiving human review, or when a material service failure attributable to USAVPC prevents access and we cannot correct it within a reasonable time.

After material use of digital tools, generation or download of deliverables, or completion of human review, we may deduct the value already delivered and refund the unused portion where appropriate and legally permitted.

Government fees and amounts paid directly to third parties are outside this policy. A visa refusal, government delay, interview unavailability, change of personal plans, or dissatisfaction with a consular decision does not by itself make a completed preparation service refundable.

We review the payment record, access history, deliverables, support history, and applicable consumer law. We aim to respond within 5 business days. Approved refunds are sent to the original payment method; Stripe or the card network determines when the credit appears.

Tell us promptly about duplicate or unrecognized charges so we can investigate. This policy does not limit any non-waivable card-network, bank, or consumer rights.