Terms of Service

USAVPC (US Visa Processing Center) is a service owned and operated by osirisbrain, LLC, a Delaware limited liability company, with its registered office at 131 Continental Dr, Suite 305, Newark, Delaware 19713, USA ("USAVPC", "we", or "us"). These Terms of Service ("Terms") govern your use of the USAVPC mobile apps, website, and related services (the "Service"). Our Privacy Policy explains how we handle personal data and forms part of these Terms.

You accept these Terms by creating an account, making a purchase, or using the Service. If you do not agree, do not use the Service.

USAVPC is a private, independent preparation service. We are not the U.S. government, the U.S. Department of State, the Department of Homeland Security, USCIS, CBP, any embassy or consulate, the European Union, any Schengen state, or any visa application center (such as VFS Global, TLScontact, or BLS International), and we are not affiliated with, endorsed by, or acting on behalf of any of them.

We do not issue visas, sell appointments, or sell government forms. Official applications, forms, and information are available directly from government sources, where you pay only the official fees. Our prices are for our private service only and never include government, visa-center, SEVIS, or any other official fees.

The Service provides general information and preparation tools. It is not legal advice, and using it does not create an attorney-client relationship or any other professional relationship. We are not a law firm, attorneys, accredited representatives, or immigration consultants, and we do not represent you before any authority.

Visa rules are complex, change often, and depend on your individual facts. For advice about your situation, especially after a refusal, a prior immigration violation, a criminal record, or any doubt about eligibility, consult a licensed immigration attorney or another professional authorized in the relevant country. Official sources and the instructions of the competent authority always prevail over anything in the Service.

Parts of the Service are automated. Consultation replies, practice feedback and notes, translations, and other content may be generated by software, including language models provided by third parties (currently DeepSeek). Automated content can be wrong, incomplete, or out of date, is not reviewed by a person before you see it, and must be checked against official sources. Content shown in languages other than English and Spanish is machine-translated; the English or Spanish text prevails.

Interview practice is a training simulation. Its questions and voices are synthetic and do not come from, or represent, real consular officers. Practice feedback compares your answers with general preparation criteria only; it does not predict, estimate, or influence any decision.

Statistics are official aggregate figures for all applicants. They are not your personal probability and say nothing about your case.

Decisions on visas, entry, appointments, and processing times are made solely by the competent authorities. We do not guarantee a visa, an interview, an appointment, a processing time, or the acceptance of any document. A refusal, delay, or request for more information does not mean the Service was defective and is not grounds for a refund.

Passport reading (OCR) and the checks in the Service do not authenticate documents, predict approval, detect fraud, or guarantee that an authority will accept anything. OCR can misread fields: you must check and confirm every extracted value against your passport before saving it.

You alone are responsible for: (a) the truth, accuracy, and completeness of everything you enter, upload, or submit; (b) reviewing all information before you rely on it; (c) completing, signing, and submitting any official application yourself through official channels; and (d) complying with the laws and rules that apply to you.

Never use the Service to prepare false or misleading information or documents, to memorize or give untrue answers, or to deceive any authority. Misrepresenting facts to obtain a visa can lead to refusal and to permanent ineligibility (for example, under U.S. immigration law) and may be a crime. Always answer truthfully.

If you add another person (a "traveler"), you confirm that you have their permission or the legal authority to act for them (for example, as the parent or legal guardian of a minor), and you are responsible for the information you provide about them.

You must be at least 18 years old (or the age of majority where you live, if higher) and able to enter into a binding contract. Minors may not open accounts; a parent or legal guardian may manage a minor's preparation.

Keep your password and one-time recovery codes safe. We do not send emails, so your recovery codes are the only way to regain access if you forget your password; if you lose them, we may be unable to restore your account. You are responsible for all activity under your account and must tell us immediately about any unauthorized use.

The apps keep your travelers, passport data, and practice on your phone, not on our servers. You are responsible for your phone's security and backups; we cannot recover data that was only on a phone that is lost, reset, or without a backup. An account is needed only to buy a pass and to restore it on another phone.

Some features require payment. Before you pay, the Service shows the price, what is included, the access period, and the traveler the purchase applies to. Prices are in U.S. dollars unless stated otherwise, and taxes are shown or handled as displayed at checkout. Payments are processed by Stripe; we do not receive or store your full card number.

Access begins when the payment is confirmed and ends at the end of the stated access period, whether or not you use it. Access belongs to the selected traveler and cannot be transferred. We may change prices and plans at any time for future purchases.

All payments are final and non-refundable. This includes, without limitation, unused access time, partial use, a change of plans, a visa refusal or delay, any decision of an authority, and dissatisfaction with the outcome of an application.

The only exceptions are: (a) a duplicate charge or a billing error made by us, which we will correct; and (b) a refund or withdrawal right that the law applicable to you grants and that cannot be excluded by contract, only to the extent that law applies to you.

If you believe a charge is wrong, contact us within 30 days, before disputing it with your bank. If you start a chargeback for a valid charge, we may suspend your access while the dispute is reviewed and share the transaction records with the payment processor.

Plans that include human review (for example "Guided Workspace + Human Fidelity Review" and "Schengen Human Document Review") include a limited review by our staff. For it, you choose which answers and documents to send from your phone. The reviewer compares that information with those documents and points out inconsistencies, missing items, typing errors, and formatting problems. The reviewer does not give legal advice, does not assess your eligibility or chances, does not choose or suggest answers to government questions, and does not contact any authority for you. Plans without human review are self-service: no person reviews your case.

We never log in to, fill in, sign, or submit any government system or form (such as the DS-160 in CEAC) on your behalf. We never ask for your government-portal passwords, answer CAPTCHAs, or navigate official portals for you.

You agree not to: use the Service for any unlawful, fraudulent, or deceptive purpose; upload another person's data without authorization; upload malware or illegal content; copy, scrape, resell, or commercially exploit the Service or its content; reverse engineer, disrupt, or bypass the security of the Service; try to extract, manipulate, or overload its automated features; or use the Service to build a competing product. We may investigate and act on any violation.

The Service, including its software, design, texts, question banks, voices, and the USAVPC name and seal, is owned by osirisbrain, LLC or its licensors and protected by law. We grant you a limited, personal, non-exclusive, non-transferable, and revocable license to use the Service for your own visa preparation, subject to these Terms.

You keep ownership of the information and files you submit. You grant us a limited license to host, process, and display them only as needed to provide, secure, and support the Service as described in the Privacy Policy. Names of government agencies, forms, and programs are used only to describe them.

The Service relies on and links to third parties, such as payment processors, app stores, hosting providers, and official government websites. We are not responsible for their content, availability, or practices, which are governed by their own terms. When you use the app, you must also comply with the terms of your mobile carrier and other third-party services you use.

We may add, change, suspend, or discontinue any feature at any time. The Service may be unavailable because of maintenance, failures, or events outside our control.

You may stop using the Service and delete your account at any time from the app. We may suspend or terminate your access if you breach these Terms, if the law requires it, or to protect users, the Service, or third parties. Termination does not entitle you to a refund. Sections that by their nature should survive termination, including sections 9 and 16 to 22, survive.

How we handle personal data, including what stays on your phone and what is sent to service providers in other countries, is described in the Privacy Policy.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

TO THE FULLEST EXTENT PERMITTED BY LAW, OSIRISBRAIN, LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, INCOME, OPPORTUNITIES, DATA, OR GOODWILL, INCLUDING LOSSES ARISING FROM A VISA REFUSAL OR DELAY, DENIED ENTRY, MISSED APPOINTMENTS, OR TRAVEL, ACCOMMODATION, EDUCATION, OR GOVERNMENT COSTS, EVEN IF WE WERE ADVISED OF THEIR POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT, OR (B) USD 50.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, they apply only to the maximum extent permitted by law.

To the extent permitted by law, you will defend, indemnify, and hold harmless osirisbrain, LLC and its members, managers, employees, and contractors from any claims, losses, damages, fines, and costs (including reasonable attorneys' fees) arising from the information or files you provide, your misuse of the Service, your breach of these Terms, or your violation of any law or of the rights of another person.

Before starting any claim, contact us at support@usvisaprocessingcenter.com with a description of the problem. We both agree to try in good faith to resolve it informally within 60 days.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration may take place by video conference, by telephone, or on written submissions, and its seat is Wilmington, Delaware. The Federal Arbitration Act governs this section. Either party may instead bring an individual claim in small-claims court if it qualifies.

YOU AND WE WAIVE THE RIGHT TO A JURY TRIAL AND TO TAKE PART IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Claims may be brought only individually.

You may opt out of this arbitration agreement by writing to support@usvisaprocessingcenter.com within 30 days after you first accept these Terms, with your name, your account email, and a clear statement that you opt out.

If the law of your country of residence does not allow pre-dispute arbitration or these waivers in consumer contracts, this section applies only to the extent that law permits, and a claim may be brought in the courts described in section 21.

These Terms are governed by the laws of the State of Delaware, USA, and applicable U.S. federal law, without regard to conflict-of-law rules. Subject to section 20, the state and federal courts located in Delaware have exclusive jurisdiction, and you consent to that jurisdiction. This does not deprive you of the protection of mandatory provisions of the law of your country of residence that cannot be excluded by contract.

To the extent permitted by law, any claim must be brought within one (1) year after it arises; otherwise it is permanently barred.

You may not buy or use the Service if you are located in, or ordinarily resident in, a country or region subject to comprehensive U.S. sanctions or embargoes; if you are on any U.S. government list of prohibited or restricted persons; or if you are owned or controlled by such a person. We may block or cancel access to comply with sanctions and export laws.

If you downloaded the app from Apple's App Store: these Terms are between you and osirisbrain, LLC, not Apple; your license to use the app is limited to Apple-branded devices that you own or control, as permitted by the App Store usage rules; Apple has no obligation to provide maintenance or support for the app; to the maximum extent permitted by law, Apple has no warranty obligation for the app (if the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the app's purchase price, if any); osirisbrain, LLC, not Apple, is responsible for addressing any product, intellectual-property, or legal-compliance claims relating to the app; you represent that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded the app from Google Play, Google's terms also apply to your use of Google Play.

We may update these Terms. If a change is material, we will show the new version in the app or on the website and, where required, ask you to accept it before you continue. The date of the current version appears at the top of this page. If you do not accept the new Terms, you must stop using the Service.

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any provision is held invalid, the rest remains in effect and the invalid provision is enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. We communicate with you through the app and the website; we do not send emails.

These Terms are written in English and Spanish, and both versions are authoritative. Versions in other languages are machine translations provided for convenience. If the English and Spanish versions conflict, the English version prevails, unless the law of your country requires the Spanish version to prevail.

osirisbrain, LLC, 131 Continental Dr, Suite 305, Newark, Delaware 19713, USA. Email: support@usvisaprocessingcenter.com.